Refund and Returns Policy

Last Updated: July 29, 2026

Thank you for shopping at Browncloud Global. We want you to be completely satisfied with your purchase. If you are not entirely happy with your order, we are here to help.

Returns

• You have 30 calendar days to return an item from the date you received it.
• To be eligible for a return, your item must be unused, unwashed, and in the same condition that you received it.
• The item must be in its original packaging with all original tags, manuals, and accessories intact.
• A receipt or proof of purchase is required to complete your return.

Non-Returnable Items

Certain types of items cannot be returned due to hygiene and safety reasons, including:

• Perishable goods or food-contact items that have been opened/used.
• Gift cards.
• Items purchased on clearance or final sale.

Refunds

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.

• If your return is approved, we will initiate a refund to your original method of payment.
• You will receive the credit within a certain amount of days, depending on your card issuer’s or payment processor’s policies.

Shipping Costs

• You will be responsible for paying for your own shipping costs for returning your item unless the return is a result of our error (e.g., you received an incorrect or defective item).
• Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Damaged or Defective Items

If you receive a damaged or defective product, please contact us immediately at [email protected] with photos of the product and packaging. We will swiftly arrange a replacement or a full refund at no extra cost to you.